has been designed to manage the service operation of life cycle of SUNMI industrial standard products*, providing dedicated technical support and service centers that can provide better service for all SUNMI overseas customers besides mainland China, including Hong Kong, Macao & TaiWan.In addition to providing the warranty service, also provides after-sales value-added business service by Value-Driven Product Life-cycle Management with SUNMI Service Solution.⦁ DOA (Dead-on-Arrival) PoliciesIf a product has quality issues i) within 90 days (inclusive 90th day) from the date of shipment from SUNMI, or ii) within 15 days (inclusive 15th day) after activation while the 90 days aforesaid is not expired, it will be defined as DOA defect and such product will be replaced with a new one at SUNMI's expenses.
⦁ Standard Warranty
| Product Generation | Models | Warranty Period |
|---|---|---|
| 1st | D1, D1s, D1s_d H1, K1, K1s, M1 P1, P1N, P1 4G FT1 MINI, T1, T1s, T1 MINI V1, V1s, W1, W1s | One-year standard warranty, with an option to extend (accessories and consumable parts excluded) |
| 2nd | D2, D2 mini, D2 LITE, D2s D2s LITE, D2s PLUS, D2s KDS, D2s COMBO F2, K2, K2 MINI L2, L2s, L2K, L2H, L2Ks, L2s PRO M2, M2 MAX P2, P2 PRO, P2 LITE, P2 SMARTPAD P2 Xpro, P2 SE, P2 LITE SE, P2MINI S2, S2 CC, S2L CC, FT2, FT2 MINI T2, T2 LITE, T2 MINI, T2 PRO T2s, T2s LITE, X2, V2, V2 PRO, V2s, V2s Plus | |
| 3rd | D3 MINI, D3 PRO P3, P3 MIX T3, T3PRO V3, V3 MIX | Three-year standard warranty (only one-year for accessories and consumable parts) |
Q: When is the start date of the warranty period?
A: The standard warranty period begins on whichever the earlier date:
⦁ the 91st day after the date of shipment from SUNMI, or;
⦁ the activation date of the product if the device is activated within the 90 days after the shipment from SUNMI
A: The standard warranty period begins on whichever the earlier date:
⦁ the 91st day after the date of shipment from SUNMI, or;
⦁ the activation date of the product if the device is activated within the 90 days after the shipment from SUNMI
Q: What does standard warranty include?
A: It covers defects in workmanship and materials under normal and proper operating conditions together with any SUNMI's published specifications. No charge will be made to Customers for warranty repair services if the warranty is applicable except one-way shipment. Warranty repair will be performed in a good and workmanlike manner according to the applicable SUNMI published specifications.
Q: How might you bear the costs?
A: If the product needs to be sent in for warranty repair, please note Customers are responsible for shipping the alleged defective products to SUNMI service center as well as assuming all costs and risks associated with transportation. SUNMI shall be responsible for returning the products to Customers after repair, unless SUNMI, in SUNMI’s sole and absolute discretion, determines that the corresponding product has no defect or the warranty cannot be applied, in which case Customers shall be responsible also for returning shipment. We highly recommend backing up your data before sending your product in, as SUNMI will not restoration or re-install of any software programs, neither will SUNMI be responsible for any damage to or loss of software programs, data, or removable data storage media during the repair process.
A: It covers defects in workmanship and materials under normal and proper operating conditions together with any SUNMI's published specifications. No charge will be made to Customers for warranty repair services if the warranty is applicable except one-way shipment. Warranty repair will be performed in a good and workmanlike manner according to the applicable SUNMI published specifications.
Q: How might you bear the costs?
A: If the product needs to be sent in for warranty repair, please note Customers are responsible for shipping the alleged defective products to SUNMI service center as well as assuming all costs and risks associated with transportation. SUNMI shall be responsible for returning the products to Customers after repair, unless SUNMI, in SUNMI’s sole and absolute discretion, determines that the corresponding product has no defect or the warranty cannot be applied, in which case Customers shall be responsible also for returning shipment. We highly recommend backing up your data before sending your product in, as SUNMI will not restoration or re-install of any software programs, neither will SUNMI be responsible for any damage to or loss of software programs, data, or removable data storage media during the repair process.
Q: In which cases may the request be rejected? (Exceptions of Warranty)
A: Please note that there are exceptions to our warranty as follows:
1) Expiration of the warranty period.
2) Improper transportation, storage or operation and artificial damages such as falling broken (screen broken or cosmetic damage), water & liquid damage, corrosion, etc. and any failure not to follow the user's guidance.
3) Damages caused by high external voltage, lightning and other natural disasters and harsh environmental factors including any other force majeure.
4) Unit system and data loss caused by private flash/installation SW, virus attack, etc.
5) Self-actuated repair or maintenance by the Customer or a third party without authorization by SUNMI.
6) Quality' problems caused by the Customer's designated service provider though upon SUNMI 's acknowledgment.
A: Please note that there are exceptions to our warranty as follows:
1) Expiration of the warranty period.
2) Improper transportation, storage or operation and artificial damages such as falling broken (screen broken or cosmetic damage), water & liquid damage, corrosion, etc. and any failure not to follow the user's guidance.
3) Damages caused by high external voltage, lightning and other natural disasters and harsh environmental factors including any other force majeure.
4) Unit system and data loss caused by private flash/installation SW, virus attack, etc.
5) Self-actuated repair or maintenance by the Customer or a third party without authorization by SUNMI.
6) Quality' problems caused by the Customer's designated service provider though upon SUNMI 's acknowledgment.
⦁ Battery Maintenance RecommendationsIf the device could be storage more than six months, please implement the following suggestions:
1) Charging state: In order to avoid over discharge of the battery before long-term use, Please charge the battery to about 50% of the capacity with SUNMI standard charger and cable. This can prevent the battery from losing too much power during a long time storage.
2) Storage environment: Store the product in a dry, dark, and temperature sensitive environment. Avoid the product being affected by moisture, direct sunlight, or extreme temperatures to maintain its good condition.
3) Regular re-charging: Use the SUNMI Standard charger to charge the battery to a 50% state every six months. This avoids the battery being in a state of discharge for a long time, helping to maintain battery life and performance.
These measures can help extend the battery life and keep the device in good condition.
1) Charging state: In order to avoid over discharge of the battery before long-term use, Please charge the battery to about 50% of the capacity with SUNMI standard charger and cable. This can prevent the battery from losing too much power during a long time storage.
2) Storage environment: Store the product in a dry, dark, and temperature sensitive environment. Avoid the product being affected by moisture, direct sunlight, or extreme temperatures to maintain its good condition.
3) Regular re-charging: Use the SUNMI Standard charger to charge the battery to a 50% state every six months. This avoids the battery being in a state of discharge for a long time, helping to maintain battery life and performance.
These measures can help extend the battery life and keep the device in good condition.
⦁ Warranty Repair Scope
* Only with some Products model
Customer's sole and exclusive remedy in regard to warranty repair is to request SUNMI to re-perform the non-conforming parts within ninety (90) days after the completion of the warranty repair.
| Item | Explanation | ||
|---|---|---|---|
| Standard Warranty Repair Service | Test/Inspection | Provide Test/Inspection by SUNMI dedicated app and provide the test report |  |
| Software Flash/Updates | Update to the latest ROM or a Specified one | | |
| DOA request | As DOA terms | | |
| Spare parts service* | Provide Spare parts service from IW Products | | |
| Printer head & module repair | Repair the defects related printer module | | |
| Main board Repair | Repair the defects related with MB | | |
| Screen/LCD function Repair | Repair the defects related with Screens | | |
| Power adapter & charger | Replace the Power adapter/charger/cable | | |
| Battery/Charging Repair | Repair the defects related with battery | | |
| Reset Tamper for P serial | Reset Tamper for P serial in a security room | | |
| Screen broken | Screen damage/broken |  | |
| Appearance/Cover broken | Scratches/Cover damage or broken | | |
| Refurbishment | Refurbish the Product as a new one | | |
| Liquid damage | Defects caused by liquid damage | |
Customer's sole and exclusive remedy in regard to warranty repair is to request SUNMI to re-perform the non-conforming parts within ninety (90) days after the completion of the warranty repair.
Service Support Scope
⦁ SUNMI Care --Standard Warranty ServiceNational or regional warranty service provided by SUNMI or its service partners.
⦁ SUNMI Care --Standard Warranty ServiceNational or regional warranty service provided by SUNMI or its service partners. | Standard Warranty for 1st & 2nd Gen Products | 1Yr |
| Standard Warranty for 3rd Gen Products | 3Yrs |
| Global coverage 7*24h service | |
| Hotline professional technical support | |
| Global service network assurance | |
| Repair Center Return Service | |
| Repair TAT | 14 Business Days from received in service center |
| DOA Support | |
| Daily Technical Support Service | |
| MDM Diagnostics Service | |
⦁ SUNMI Care Premium – Premium ServiceWith Value-Added Service to provide Value-Driven Product Lifecycle Management with SUNMI Service Solution.| Replacement service for 3rd Gen Products | |
| Extended Warranty Service | |
| Onsite Service | |
| Battery Recharge Service | |
| Premium Technical & Service Training | |
| Software Service Interactive | |
| TMS Support | |
| LKI Support | |
| Remote Assistance Support | |
| Customized Service Solution | |
| Service Operation Plan Service | |
THANK YOU FOR CHOOSING SUNMI AS YOUR TRUSTED PARTNER.
This page is displayed for informational purposes only. Any features and specifications are subject to change without notice.
This page is displayed for informational purposes only. Any features and specifications are subject to change without notice.