⦁ Warranty InformationSUNMI offers a standard 1-year warranty on all products(except the accessories) and extended warranty rates if required. Warranted from date of shipment from SUNMI or, products not activated within 90 days (inclusive 90th day) out for SUNMI whichever is later, against defects in workmanship and materials, provided the Product remains unmodified and is operated under normal and proper conditions and in accordance with SUNMI published specifications.
Customer is responsible for shipment to SUNMI service center and assumes all costs and risks associated with this transportation. SUNMI shall be responsible for return shipment to Customer, unless SUNMI, in SUNMI’s sole and absolute discretion, determines that the corresponding Product has no defect or is not under warranty, in which case Customer shall be responsible also for return shipment. No charge will be made to Customer for warranty repairs. SUNMI shall not be responsible for any damage to or loss of any Software programs, data or removable data storage media, or the restoration or reinstallation of any Software programs or data.
Warranty repair shall be performed in a good and workmanlike manner. The repair shall conform in all material respects to the applicable SUNMI published specification for a period of ninety (90) days following completion of the repair SUNMI Customer’s sole and exclusive remedy in regard to warranty repair shall be to request SUNMI to re-perform the non-conforming warranty repair.
Customer is responsible for shipment to SUNMI service center and assumes all costs and risks associated with this transportation. SUNMI shall be responsible for return shipment to Customer, unless SUNMI, in SUNMI’s sole and absolute discretion, determines that the corresponding Product has no defect or is not under warranty, in which case Customer shall be responsible also for return shipment. No charge will be made to Customer for warranty repairs. SUNMI shall not be responsible for any damage to or loss of any Software programs, data or removable data storage media, or the restoration or reinstallation of any Software programs or data.
Warranty repair shall be performed in a good and workmanlike manner. The repair shall conform in all material respects to the applicable SUNMI published specification for a period of ninety (90) days following completion of the repair SUNMI Customer’s sole and exclusive remedy in regard to warranty repair shall be to request SUNMI to re-perform the non-conforming warranty repair.
⦁ DOA termsIf Product has quality faulty within 90 days (inclusive 90th day) from date of shipment from SUNMI, or within 15 days (inclusive 15th day) activation in this period, it shall be defined as DOA defect and should be replaced with a new one from SUNMI. And SUNMI covers all the cost on this DOA case.
⦁ Exception of Warranty1. Expire the warranty period.
2. Improper operation such as feed liquid, artificial damage, or others
3. Product damage caused by high external voltage, lightning and other natural disasters and harsh environmental factors.
4. Unit system and data loss caused by private flash, virus attack, etc.
5. Improper transportation, improper storage, or failure to follow the user instruction.
6. Self-actuated repair or maintain by the Customer or the third party without authorization by manufacturer.
7. Quality' problems or force majeure caused by the purchaser 's authorized supplier.
2. Improper operation such as feed liquid, artificial damage, or others
3. Product damage caused by high external voltage, lightning and other natural disasters and harsh environmental factors.
4. Unit system and data loss caused by private flash, virus attack, etc.
5. Improper transportation, improper storage, or failure to follow the user instruction.
6. Self-actuated repair or maintain by the Customer or the third party without authorization by manufacturer.
7. Quality' problems or force majeure caused by the purchaser 's authorized supplier.
⦁ Warranty Repair Coverage
* Only with some Products model
| Item | Explanation | ||
|---|---|---|---|
| Test/Inspection | Provide Test/Inspection by SUNMI dedicated app and provide the test report | ||
| Software Flash/Updates | Update to latest rom or Specified one in service center | ||
| DOA request | As DOA terms | ||
| Spare parts service* | Provide Spare parts service from IW Products | ||
| Printer head & module repair | Repair the defects related printer module | ||
| Main board Repair | Repair the defects related with MB | ||
| Screen/LCD function Repair | Repair the defects related with Screens | ||
| Power adapter & charger | Replace the Power adapter/charger/cable | ||
| Battery/Charging Repair | Repair the defects related with battery | ||
| Reset Tamper for P serial | Reset Tamper for P serial in the security room | ||
| Screen broken | Screen damage/broken | ||
| Appearance/Cover broken | Apperance/Cover damage/broken | ||
| Refurbishment | Refurbish the Product as new one |
Technical Support Coverage![]()
SUNMI Care - Standard Warranty Service![]()
SUNMI Care Pro – Professional Service
Standard Warranty Service | Professional Service | |
|---|---|---|
| Standard Service | ||
| Warranty Service | ||
| Standard Warranty | 1Yr | 1Yr |
| Service Coverage | GBU Region | GBU Region |
| Repair Centre Return | ||
| Repair TAT | 7 Business Days from received in service center | 7 Business Days from received in service center |
| Specialist Technical Support | N/A | |
| MDM Standard Remote Service | ||
| Web Portal Support | 7*24 | 7*24 |
| Professional Service | ||
| Dedicated Service Coordinator | N/A | |
| Service Response | Same Day | 4 Hours |
| SUNMI DMP Professional Support | Optional | |
| Devices Binding Management | N/A | |
| Device Data Report Subscription | Optional | |
| Repair Report Subscription | N/A | |
| Software Development Support | N/A | |
| SUNMI OS OTA Service | Optional | |
| Android security patch update | ||
| MDM Premium Remote Diagnostics | Optional | |
| SUNMI LKI Support | N/A | Optional |
| SUNMI RKI Support | N/A | Optional |
| TMS Support | N/A | Optional |
Value-adding Service
⦁ Extended Warranty Service
⦁ On-site SupportIf your devices are too important to your business to send out for repair, or if your devices are too large to send in,or if need on-site installation for new business, one online request can bring a SUNMI trained and certified technician to your door for one-on-one support.