As businesses shift toward more autonomous and efficient customer interactions, Kiosk Terminals and Solutions have become essential tools for retail, hospitality, healthcare, transportation, and more. Offering touch-free, automated service around the clock, they enhance experience and drive operational excellence.
What Are Kiosk Terminals & Solutions?
Interactive kiosks are self-service terminals with integrated hardware and specialized software that allow users to perform tasks independently—like ordering, payment, check-in, or wayfinding—without staff assistance. Equipped with touchscreens, printers, scanners, payment modules, or ID sensors, these systems offer a streamlined customer journey.
Key Types of Kiosk Terminals (2025 Edition)
Based on usage, kiosks can be grouped into:
Self-service ordering/payment kiosks (e.g. food service, retail checkout)
Ticketing/boarding passing/check-in kiosks (airports, events, hotels)
Wayfinding and directory kiosks (malls, hospitals, campuses)
Visitor management and badge printing stations (corporate, education, healthcare)
Medical or diagnostic kiosks for health checks, telemedicine, and vital monitoring
SUNMI's K2 series—especially the K2 Kiosk and K2 Mini dual-screen model—are designed to fit into many of these use cases. These Android-powered devices support facial recognition, multi‑payment, QR code scanning, wayfinding software, and integrated printers.
Leading Use Cases for Kiosk Terminals
Industry / Use Case | Use Scenario | Benefits |
Retail & Foodservice | Self‑ordering, payment, loyalty registration | Faster checkouts, upselling opportunities, queue reduction |
Hospitality / Travel | Hotel check-in/out, ticketing | Reduced front desk congestion, error reduction |
Healthcare / Public | Patient registration, wayfinding, health check | Contactless access, data capture, improved throughput |
Corporate / Education | Visitor badges, info directories, cafeteria kiosks | Efficiency, modern image, data security |
Kiosks improve customer flow and reduce wait time by up to 40%, boosting satisfaction and repeat usage.
Benefits of Using Kiosk Terminals & Solutions
Speed & Convenience: Self-service kiosks process transactions faster than traditional point-of-sale systems.
Improved Order Accuracy: Direct customer input reduces human error.
Operational Efficiency: Labor resources can be reallocated from routine tasks to higher-value activities.
Scalability & Accessibility: Kiosks operate 24/7 with multilingual interfaces, offering consistent user experiences.
Data Insights & Personalization: AI-powered kiosks offer personalized content and allow analytics tracking of dwell time, interactions, preferences, and conversion rates.
Spotlight on SUNMI K2 Kiosk & K2 Mini
SUNMI K2 Kiosk:
22–24″ FHD capacitive touchscreen with multi-touch, Android / SUNMI OS.
Built-in payment modules (EMV, contactless, QR code) and facial recognition via 3D structured light camera.
Optional peripherals: integrated printer, scanner, membership verification, loyalty module.
Mounting options: wall, floor-stand, dual screen setup for customer interaction + advertising.
SUNMI K2 Mini Dual-Screen:
Compact design with front-facing customer interface and rear display for promotions or secondary interaction.
Perfect for tight spaces or dual-display environments like reception desks.
Supports omnichannel payments and loyalty integration while reducing physical queueing.
Integration & Management Architecture
SUNMI’s kiosk solutions include:
SUNMI OS: Secure Android base with kiosk lockdown mode.
SDK and APIs: Developer-friendly platform for rapid integration with POS, CRM, ERP, wayfinding software, or medical apps.
DMP Cloud Platform: Enables remote monitoring, firmware updates, content control, and analytics across kiosk fleets.
App Ecosystem: Includes self-service ordering, directory interfaces, ticketing, check-in, and customer engagement apps.
This holistic approach ensures seamless deployment, management, and content customization across industries.
Market Outlook: Why Kiosk Investment Makes Sense in 2025
The global interactive kiosk market is valued at ~USD 36.14 billion in 2025, projected to reach USD 45.36 billion by 2030, at a CAGR of ~4.6%. In North America alone, kiosk market value is expected to climb from USD 9.39 billion in 2025 to over USD 21.7 billion by 2032, driven by retail and self-service expansion.
Responding to this demand, SUNMI’s solutions offer modern, smart alternatives to legacy kiosk systems—with future-proof features and flexible deployment.
Deployment Considerations for Kiosk Projects
Purpose & location: Indoor vs outdoor, high-traffic vs out-of-counter use.
Hardware specs: Display size, footprint, processor, peripherals needed (printer, scanner, camera).
Software needs: Payment modules, facial recognition, app integrations, lockdown modes.
Security & compliance: Data encryption, PCI certifications, secure boot.
Ongoing management: Remote updates, analytics, user insights and maintenance.
SUNMI K2 and K2 Mini address these concerns natively through secure hardware, Android-based kiosk OS, and scalable management infrastructure.
Conclusion
From retail checkouts to healthcare check-in, Kiosk Terminals and Solutions are reshaping the service landscape. SUNMI's K2 —paired with cloud management tools and developer-friendly integrations—provides robust, secure, and flexible kiosk deployments that elevate user experience and operational efficiency.
If you're mapping out a self-service kiosk rollout or evaluating partners, consider SUNMI as your full-stack provider for high-performance, modern kiosk solutions.
Interested in technical datasheets, integration support, or pilot testing? Contact us to get started.