FamilyMart is a Japanese-owned convenience store chain which operates over 2,4000 stores in China, Thailand, America and Korea, and also ranked top 100 chains in China, 2019.
"To an international convenience store chain, food safety procedures must be 100% controllable."
The digital transformation of food safety procedure goes ahead of the rest – it is a fundamental work：
From receiving the items delivered, items check, putaway, to defrosting, unbagging, and preparing for sale, every FamilyMart strictly follows the time requirements made by its HQ. In the past, staff recorded time manually, but over 100 cooked food without product barcodes brought difficulties, especially at peak hours, because the time to defrost and food validities vary. Additionally, every week an area manager does two inspections, and once a product problem is found, the store manager will be fired. However strict, spot check done manually may also bring uncontrollability to management.
A shop assistant needs to sync information to the HQ system while operating each procedure, and V2 PRO runs on Android, a system highly compatible; With a built-in label printer, each step can be intuitively perceived, making a shift handover easy-peasy; V2 PRO can be used to take and upload photos to the system, efficiently facilitating the inspections conducted by the HQ; A voice prompt will be sent to remind you near-expired food, thus reducing risks and further getting items management streamlined.
Another challenge is to get the staff to embrace this new digital tool and actually use it to replace manual operations.
A substantially improved store operational efficiency comes from a more controllable food safety procedure. V2 PRO has a big touch screen and a small size, which is easy to use and light enough to carry.